Frequently Asked Questions                   1-866-533-8385

Here are some answers to questions people typically ask.  If you have a question that isn't answered here, or if you just want to give us some feedback (good or bad) drop us a line!  We'd love to hear from you.

1. Why is your shipping so expensive?

In 2008, our no. 1 priority is to reevaluate our shipping services.  We believe our business is like no other.  When you are sending something of such importance, you need it sent quickly, and you'd like to know when it was delivered.  We chose to set up the more expensive UPS 3-day as our standard shipping service.  Other sites use Ground as their baseline.  We also pay UPS $1.50 per shipment, just so you can get an email telling you when it was delivered for your peace of mind.  It all adds up to being higher than we would like.  Not only do we NOT make money on shipping, we actually subsidize it.  So it isn't working for either of us.  Watch this space whilst we introduce a range of services whereby you can choose exactly which service you would like at which cost.  We appreciate your patience.  In the meantime if you are not in a hurry please call 1-866-533-8385 and we can estimate an alternative service and rate.

2.  When will my order ship?
Any order received before 12:00 noon eastern time on a weekday will ship the same day. Orders received after 12:00 noon will ship the next business day. This is because every basket is made to order.  Orders placed on holidays or weekends will ship the next business day.  We observe the same holidays as our carrier, UPS. 

Memorial Day - May 26, 2008**
Independence Day - July 4, 2008**
Labor Day - September 1, 2008**
Thanksgiving Day - November 27, 2008**
Day after Thanksgiving - November 28, 2008***
Christmas Day - December 25, 2008**
New Year's Eve - December 31, 2008***
New Year's Day - January 1, 2009**
 

3. How long will it take for my gift to arrive?

Our standard shipping service is UPS 3-day delivery because the Ground service can take up to 6 days!  We are based in Massachusetts.  So if you are situated in MA, VT, NH, RI, ME, and CT lucky you - your package could arrive the very next day!   If you are in NY, NJ, PA, VA, MD, DE, and WV it could arrive in 2 days.  Everywhere else will be 3 days - sorry.  Please note day 1 is counted as the day AFTER shipping.  Orders to Alaska, Hawaii or Canada will be shipped using U.S. Priority Mail Postal Service which usually takes 5 working days.

4.  Can I arrange for overnight delivery?  

We can ship your gift basket overnight for an additional fee of $25.  Remember that we must receive your order by 12:00 noon eastern time for it to ship the same day.  Any orders, including overnight delivery orders, received after Friday 12.00, on a weekend or holiday will be shipped the next business day. So, for example, if you place an order on Friday requesting overnight shipping after 12.00, it will not ship until Monday for delivery on Tuesday.

5.  What if the next day is a Saturday?

Unfortunately we can't guarantee a Saturday delivery because UPS have a 'restricted service'.   Therefore we cannot guarantee any Friday overnight order placed before 12.00 to be delivered until Monday.

 6.  Can I send a gift to someone in the hospital?

When we started Healing Baskets we were very excited about sending these wonderful products to people in the hospital.  But we soon realized that, with the ever-decreasing length of hospital stays, the patient is likely to  have been discharged by the time the package has been received and delivered within the hospital!  We therefore strongly advise you to send your gift to the recipient's home where they can fully enjoy it during their recuperation.  If the stay is scheduled to be long term, please check with the hospital and urge them to give you an actual building number.  We have had several disappointments due to hospital operators not giving building or tower numbers with the room number, and then UPS refusing to deliver without this information!  The more information you can get concerning the location of your loved one within a hospital, the less room for error within the hospital mail rooms.

7. What if I give you the wrong address?

Mistakes happen.  In the unfortunate event that the wrong address is provided, we will repack and reship the gift basket once it is returned to us.  However, you will be responsible for the cost to reship the item, as well as a $10 repacking fee.  Please be aware that once your package has shipped UPS cannot change the route.  There WILL be a delay if you change the address because it can only be corrected once the originally scheduled delivery has failed.

8. Do you ship outside the U.S.?

Yes!  We use UPS Global Express 2 to 3 day service with tracking and delivery confirmation for international shipments.  But it'll cost you!  Please email your request to customerservice@healingbaskets.com so that we can prepare an estimate. Each country has different requirements and charges so we are unable to process this information online. 

9. How do I return something or what if a gift is damaged or defective?
We offer refunds for any damaged or defective gifts including the shipping.  Replacements will be immediately shipped at our cost.  If you have changed your mind, we'll refund the cost of the product!  All we ask is that the items are returned to us in the same condition they were in when received and prepackaged items should be unopened.  All returns should be mailed to:  Healing Baskets, 11 Rockwood Heights Road, Manchester, MA 01944.

10. Why haven't I heard about you before?

Because we only opened our doors in September, 2003 and because we've chosen to leave our marketing to YOU.  No fancy mail campaigns or ads - we're relying on plain old word-of-mouth, and email, because we believe that our growth should only come as a result of YOUR satisfaction.  So please use the "tell a friend" box to spread the word if you like us.  Shout 'Healing Baskets' from the rooftops, email your bookclubs, investment clubs, PTO list, Christmas card list, vets and pet lover friends, human resources manager, anyone who is important in your life (not sure if the last one counted) and could benefit from our services.  Good things should be shared with those you love!  Passing on our name will make a difference in someone's life...

11. How will my final basket look?

Our style at Healing Baskets is clean and classical; we don't overdo our baskets.  We've all seen the overly-glitzy baskets with over-the-top embellishments.  Once you remove all the stuffing, you're left with a grab bag of small items you've never heard of - and probably don't care for.

We believe that YOU should choose what goes in your basket, and that you should be able to SEE each product and the container rather than read a description.  Once you've placed your order we will then choose from our huge range of gift-wrapping items to complete your unique presentation in a bright, clean, and classic style.

12. I have a product that would be perfect for Healing Baskets.  Are you interested?

Yes!  We are always looking for new and unique products to add to our catalogue.  Please email customerservice@healingbaskets.com with full details including a photograph.  If we would like to investigate further we will contact you to ask for a sample.  All samples are non-returnable.  And thanks for thinking of us.

13.  Do you sell wholesale?

We do not sell wholesale at the present time. We are an online and mail-order retail storefront.

14.  Can we get quantity discounts?

We are often approached by companies for specific events, or funeral homes or oncology centers who wish to purchase large quantities.  We are always happy to accommodate your special requirements.  Please email specials@healingbaskets.com with your request for an estimate.

15.  Can you personalize products?

Yes, we are always happy to produce personal inserts for any of our products.  Many of them make wonderful wedding favors, funeral favors, chemo end-of-treatment gifts etc and we are always happy to incorporate your own personal message/company information.  Please email specials@healingbaskets.com with your request..

16. I am interesting in becoming a healingbaskets.com affiliate.

We are presently looking into offering this service to like minded companies.  Please email afilliates@healingbaskets.com if you are interested in linking to our site.

17.  Does Healing Baskets share customer information with others?

NO, NO, NO, NO, NO!  We promise to respect your privacy and will not sell, loan, rent, trade or give away your name, email address or any other personal information to any third party.  We will not use any communication you have with us as testimonials without your permission.  We will only use your email address for updates on the status of your order.  If it's really urgent we will pick up the phone and speak to you in person.

18.  Why don't you have a catalog?

At the current time we do not have a printed catalogue. Our products can only be viewed online.  This is because they change on a daily basis to offer you the very latest and best.